Return & Refund Policy

At WillowNest, customer satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.

Returns

• You may request a return within 14 days of receiving your order.
• Items must be unused, in original condition, and in original packaging.
• Proof of purchase is required.

Non-Returnable Items

• Customized or personalized items
• Final sale or discounted products
• Used or damaged items (not due to our error)

Refunds

• Once your return is received and inspected, we will notify you.
• Approved refunds will be processed within 5–10 business days to your original payment method.

Exchanges

We only replace items if they are defective or damaged.

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.